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Best Practice N°110- Level3- Section contact
Description
An acknowledgment of reception of a request is sent by email within 60 minutes of.
Objectives
Provides users with a confirmation of reception of their requests for filing purposes.
Possible technical solutions:
Set up an automated script email that acknowledges reception of received emails.
Control methods:
Make a test request for information and verify that you receive an acknowledgment of reception within 60 minutes.
Put these Best Practices to use.
Opquast is a service provided by Temesis. The Opquast Best Practices are elaborated in the Opquast Workshop(FR).