The Opquast Team

President and founder of Opquast, co-author of mémento Sites Web: les bonnes pratiques and l’ouvrage de référence Qualité Web by Eyrolles, Elie also prefaced CSS2 by Raphael Goetter by Eyrolles,

Ergonomie Web by Amélie Boucher, Ergonomie et UX design by Amélie Boucher, Eyrolles, Tri par cartes by Gautier Barrère and Éric Mazzone, Eyrolles, Intégration Web by Corinne Schillinger, Eyrolles, Bonnes pratiques Eco-conception by Frédéric Bordage, Eyrolles, 60 questions pour réussir votre site Web by Jean-Marc Hardy, Dunod, Écrire pour le Web by Muriel Gani, Dunod.

Elie worked for over 20 years on the quality of websites, making him one of the undisputed pioneers of this discipline. A monomaniac of Web Quality, Elie divides his time between managing and running the Opquast network, giving training and participation in web conferences (Csun San Diego, DevCon Mauritius, ParisWeb, Confoo Montreal, Accessibility Québec, Codeurs en Seine, TuniSeo, Data on the Web London).

What is your favourite best practice and why?

It’s very difficult to choose one in particular, it changes a little every time 😉. Let us settle on best practice No. 145: The naming of internal downloadable files makes it possible to identify the content and origin. It allows users to not end up with nonsensical filenames in their home area such as ‘invoice5.pdf, document12.word, etc. This is an excellent example we use in training.

Julie is Office Manager. It is Julie who runs the house for a large part of the administrative and day-to-day management of the company. She improves the day-to-day running and organisation of the company. She also coordinates the company’s quality approach and certifications (Datadock, Qualiopi, CPF etc.).

What is your favourite best practice and why?

I especially appreciate the sites that respect No. 197, Passwords can be chosen and changed by the user. I avoid sites that require me to use a complex and random password like “”Gzp_T28bloups”” while stating that it is for the sake of my safety. I ask where am I suppose to write this password down, I already am an assiduous practitioner of passwords created from a common matrix which are then customized according to each site.

Laurent Denis is an expert in quality and accessibility with a background in humanities and education. He was initially specialized in accessibility and standard web formats, he then refocused on creating repositories of sites as well as the training content.

Laurent has designed and carried out multiple face-to-face and distance training courses. He is co-author of Qualité Web, a reference book on improving online services, as well as the Memento Sites Web : Les Bonnes Pratiques at Eyrolles. He also prefaced Mathieu Nebra (founder OpenClassRooms), Réussir son site web avec XHTML et CSS and Intégration web – Les bonnes pratiques : Le guide de survie de l’intégrateur, by Corinne Schillinger at Eyrolles.

What is your favourite best practice and why?

It’s difficult to choose but a real epidermic annoyance of mine is solved by No. 90: Copy and paste is available in all form fields. I hate it when i am not given choices in the management of my data, especially in the email or password fields, for example.

Mickaël Hoareau holds a Master of Science and Information Technology and Communication (ICT) and holds a Masters in Engineering Mathematics and Computing (ICST) and the title of Master Engineer. He is now the head of I.T. management at Opquast. In this capacity, he coordinates the IT development of various internal and external projects.

What is your favourite best practice and why?

No. 5: The first occurrence of an abbreviation or an acronym in the body of any page gives access to an explanation of its meaning. As we all talk technical languages ​​in our respective professions it can quickly becomes incomprehensible for newcomers.

With a background in marketing and communications, Patricia is the Head of Customer Satisfaction at Opquast. Of Spanish origin, she worked for several international startups and joined Opquast in 2017. Since then, she spends her days making sure that everything goes well for those taking the Opquast certification.

What is your favourite best practice and why?

As an avid user of e-commerce sites it has to be best practice No. 29: A product or service can be purchased without creating an account. It seems essential to me. Indeed, many users are willing to abandon a purchase if they are obliged to register an account.

Samuel is a web developer and I.T. architect. He graduated from the IMAC Multimedia School of Engineers of Marne La Vallée. A Specialist in open source web technologies, he has several years experience on php, mysql, linux, Python, Django. He designs, develops and enhances applications for Opquast and its customers.

What is your favourite best practice and why?

No. 219: The server transmits compressed contents to the clients which accept them. Of an estimated two billion total websites globally, one-third of the sites are not using compression. It’s a shame because the compression activation process takes less than ten minutes for a system administrator to apply. After which compression is estimated to save on average of 20-30% on each site file. With 4.2+ billion users, this is a very nice area for improvement.

Valerie is responsible for customer relations at Opquast. She contacts the certified and liases with schools and training centers. She was in charge of a photo lab for many years and then became a self-employed commercial service provider.

What is your favourite best practice and why?

Best practice n° 33: Product availability is indicated before final validation of the order. Nothing is more annoying than realizing that the product is no longer available in the buying process. Grrrrr.

Paul Houston is a British national. He lives and works near Bordeaux. He is an experienced specialist in business development and strategy. He joined as director of Sales and Marketing. Among his personal goals are: to work with companies that have an ethical focus and can have a positive influence in the world, even if it is just one happy user at a time. His secret skills are classic and modern cocktails, he was trained by a number of U.S. and U.K. specialists.

What is your favourite best practice and why?

No. 38 – The nature and quantifiable characteristics of products and services are shown. It is one of many best practices that help users make informed choices. A baseline study (User Interface Engineering, 2001) showed that it was possible to increase online sales by 225% by providing customers with sufficient information at the right time. Of Course while return on investment is difficult to measure, such best practices immediately inspire user confidence in brands.

Sarah joined Opquast in December 2020 as an International Account Manager. her mission is to help Opquast partners to export and deploy certification. She is American, from Minnesota and she lives and works near Bordeaux. Graduated from the University of Minnesota, she already has a long career in the digital industry in the United States.

What is your favourite best practice and why?

N ° 78: In case of rejection of the data entered in a form, the reasons for rejection are shown to the user. It enhances the quality of the user experience and confidence in the brand.

Vincent Morvan joined Opquast in December 2020 as an International Account Manager. His mission is to support partners, schools, training centers and companies throughout the training process and ensure their satisfaction. Originally from Brittany, he lives and works near Aix en Provence. Graduated from the Kedge Business School and East Tennessee State University (USA). He is a specialist in higher and vocational training and has collaborated with some of the best universities, and training organizations, in France and internationally, for over 10 years.

What is your favourite best practice and why?

No. 30: The details of each article is available from the basket. The best practice for all fans wanting to avoid the “double check”. Caution is the mother of safety as we say in France!