Rob Moffat
Over the years, programming has been democratised, which is good, right? It’s much easier to build things now. But how about building the legal thing, the honest thing, the not-confusing thing, or the accessible thing? I wonder how much of my day is spent wrestling with ill-thought-through IT systems that don’t care enough about the end-user? Opquasts’certification for web quality is all about de-risking the user experience. Knowing about and following best-practices and standards is everyone’s job in product development, from marketing to technical and support to community managers.