The lessons of this model are clear: a quality website – and probably a big part of the digital transformation process – requires unified teams. These teams include actors or at least skills in visibility, graphics and ergonomics, technique, content and services. All these points correspond to user requirements. None of these points can be neglected. None of these points should be developped in isolation from one another. Each team member must be aware of the issues and constraints of others. Any border, separation, misunderstanding or communication difficulties in these different sectors lead to non-quality costs.
So, to create the unified Web team, let’s get closer, let’s understand each other and focus on users.
This editorial was published as part of the Opquast newsletter (in french).